Refund Policy

If you believe you are entitled to a refund, please complete the following steps:

• Downgrade your plan to the free plan from your account billing settings to prevent any further charges.
• Do not delete your account. Your account must remain active so we can verify your eligibility and process the refund.
• Submit a refund request directly from your dashboard by navigating to Billing → Request Refund. Select a reason, add any additional details, and submit. Only the most recent invoice is eligible for a refund request.
• Alternatively, you can email our billing team at billing@anhourtec.com with your organization name and the reason for the refund request.

All refund requests are reviewed within 2–3 business days. Approved refunds will be processed back to your original payment method.

You may be entitled to a refund in the following cases:

• Monthly plans: You were charged for your next monthly billing cycle within the last 14 days and had no meaningful service usage during that period (no leave requests submitted, no time entries logged, no expense reports filed, and no documents uploaded).
• Yearly plans: You were charged for your next yearly billing cycle within the last 14 days. Yearly plan refunds are not contingent on service usage during that period.
• Duplicate charges: You were accidentally charged more than once for the same billing period.

Refunds will generally not be issued in the following circumstances:

• More than 14 days have passed since the charge.
• Your organization had meaningful service usage during the billing period in question (for monthly plans).
• The charge relates to a paid add-on (such as white-label branding or custom domains) that was actively configured and in use.
• Your account was suspended or terminated due to a violation of our Terms of Use.

Once your refund request has been reviewed and approved:

• Refunds are issued to the original payment method used for the charge.
• Credit card refunds typically appear within 5–10 business days, depending on your card issuer.
• When a payment method other than a credit card was used, there may be an additional bank or processing fee associated with the refund that is outside our control.

When you downgrade or cancel your paid plan:

• You will retain access to your paid plan features until the end of your current billing period.
• No further charges will be made after the downgrade takes effect.
• Your data will be preserved in accordance with our Privacy Policy, though certain features may become unavailable on the free plan.

We recommend downgrading before your next billing cycle if you no longer wish to continue with a paid plan.

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Refund Policy or need assistance with a refund request, contact us at:

AnHourTec
Email: billing@anhourtec.com
Website: anhourtec.com